FAQ
1. Scope of Policy
This FAQ applies to Tradewinds98 online store sales of furniture and home products, including related accessories, to customers within the United States.
By browsing or placing an order, customers agree to comply with this policy and related terms.
2. Order Processing & Shipping
All orders will be processed and prepared for shipment within 1–3 business days after payment confirmation.
Shipping is carried out using reliable carriers such as UPS, FedEx, or USPS to ensure timely delivery.
3. Shipping Fee Policy
Orders of $99 USD or more qualify for free shipping.
Orders under $99 USD require a shipping fee of $11.
Shipping fees include transportation and packaging costs and are managed by Tradewinds98.
4. Delivery Confirmation
Upon receiving the product, customers should check the packaging and product condition.
If there is any damage during shipping or missing parts, please contact customer service immediately.
5. 14-Day No-Reason Return Policy
Customers may request a return and refund within 14 days of receiving the product if they are not satisfied.
No reason is required, but products must meet the return conditions. Please refer to the detailed Return policy for more information.
6. Return Conditions
Returned products must be in original condition. Minor signs of use are allowed, but products must not be damaged, contaminated, or impair resale.
All original packaging, accessories, and manuals must be included.
7. Return Shipping Fee
Return shipping is covered by Tradewinds98.
Customers may use prepaid shipping labels or the designated logistics company to return products, ensuring smooth completion of the return.
8. Exchange Policy
Customers may request an exchange within 14 days of receipt.
Exchanged products must meet the return conditions: original condition, minor signs of use allowed, no damage or contamination.
Please refer to the detailed Exchange policy for more information.
9. Refund Method & Timing
Refunds will be returned to the original payment method.
Refunds are processed within 2 business days after receiving the returned product.
10. 2-Year Warranty
Tradewinds98 provides a 2-year limited warranty covering manufacturing defects and material issues.
If problems occur within the warranty period, contact customer service for repair or replacement support.
11. Customer Inquiries
For questions about returns, exchanges, or other procedures, customers may contact customer service via:
Phone: +1 9378066770
Email: info@tradewinds98.com
Assistance is provided during business hours.
12. Store Information
Company Name: TRADE WINDS 98 CORP
Address: 323 S 21ST Ave, SUITE C, HOLLYWOOD, FL 33020, United States
EIN: 38-4196040
Phone: +1 9378066770
Email: info@tradewinds98.com
Business Hours: Monday to Friday, 08:00–18:00 CET
Email Response Commitment: Replies within 24 hours